The Process of Problem Solving

Problems, everyone has them.  If you don't have a problem, it is because you probably aren't doing anything.  I do a presentation on problems in which I use an acrostic which spells out the word PROBLEM.  P is for predictor.  Problems will either make us bitter or they will make us better, but they never leave us like they found us.  R is for results.  Often some of the greatest results were brought about by a problem.  O is for opportunity to develop new solutions.  B is for blessing, because problems indicate we are doing something.  L is for learning.  There is no such thing a failure, if we learn from it.  E is for encouragement.  Many times my problems seem so small, if I am encouraging someone else.  M is measurement.  It helps us to measure what is inside of us.

There is a simple eight step method for systematic problem solving. By solving problems in an orderly way, you can dramatically increase the power of your thinking.

Proceed With A Positive Attitude

First, approach the problem with the expectant attitude that there is a logical practical solution just waiting to be found. Be relaxed, calm, confident and clear in your mind.

Second, change your language from negative to positive. Instead of the word "problem," use the word "situation." Problem is a negative word while situation is a neutral word. "We have an interesting situation", is better than, "We have a problem."

Define the problem Clearly

The third step in systematic problem-solving is to define the situation clearly, in writing. "Exactly what is the situation?"  Also look at whether or not this is the real problem or is there something else.  Often time we confuse the cause of the problem with the problem.  For example failure to develop relationships with perspective clients or customers is not the problem.  It is the cause of a problem.  The problem is actually not making enough money.

Identify causes and Solutions

Step number four is to, ask "What are all the possible causes of this problem?" Failure to identify the causes or reasons for the situation often causes you to have to solve it again and again. Fully 25% or more of situations can be effectively dealt with by discovering the correct causes.

Step number five is to ask, "What are all the possible solutions?" Write out as many solutions or answers to the situation as possible before moving on. The quantity of possible solutions usually determines the quality of the solution chosen. Remember there is usually more than one way to solve a problem.  If you have identified all the possible solutions, then how can you choose the best on?

Clear Decisions Are Key

Step number six is to "Make a clear decision." Usually any decision is better than none.  Problem usually won't go away on their own.  I realize that decision making is hard work.  A client of mine told me the other day that he was having problems making up his mind.  I said to him "are you having that problem now?"  He said "well yes and no."  Often it is helpful to use someone else who can look at things more objectively.  They also may see some solutions you haven't seen yet.

Step number seven is to "Assign clear responsibility for carrying out the decision and then set a deadline for completion and review." Remember, a decision without a deadline is just a fruitless discussion.

Finally, step number eight is to follow-up, monitor the decision, compare actual results with expected results and then generate new solutions and new courses of action.

Action Exercises

Now, here are two ways you can apply this technique to think more creatively.

First, state the problem clearly, in writing, so that you know exactly what it is that you are trying to solve. Ask, "What else is the problem?"

Second, develop as many solutions as you possibly can, including doing nothing, before you make a decision. Quality of ideas is in direct proportion to the quantity that you generate.