Part 2: How to say –NO- A Happy Business is a thriving business

This will be a one and half hour event (the prize is your success) recaping the material from June and going over what we discovered over the month.

Home work: Day one after Part 1: Say "NO" to everything that comes your way. Be classy. If you are in customer service. Instead of saying "NO" directly, rephrase it as "just a moment please let me _ and I will get right back" Day 2 to the 24th: Journel the areas you felt stuck in saying "NO" and where you said "NO" and it felt GREAT or you second guessed yourself.

Most of all: Have fun with this.

Bring your cards

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  Posted by Jennifer Donogh, Duvall, Washington | Jul 17, 2008

  Major bummer- I will be out of town. Sorry to have to cancel. I have been using the I'm going to say no right now and get back to you way of saying no and it has been working well- thanks Ila!
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  Posted by karen floyd, seattle, Washington | Jul 21, 2008

  Hi Ila, I've had this on my datebook since our last/first encounter on this topic. I will be there. I can't wait to hear how it's been for everyone else. It feels like it was forever... since our last discussion. Looking forward to seeing you again and sharing.
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  Posted by Michael Lisagor, Bainbridge Island, Washington | Jul 22, 2008

  Some advice I try to follow: Be careful what you promise. Be willing to say no — nicely, at first, and more strongly when necessary — either when something your client wants is not in the statement of work or when a request is unreasonable or unethical. Furthermore, you want to say no when it is something that would not be in the client's best interest. In such a case, you can say, "Our experience tells us that." But when you must say no, try to offer a more attractive alternative that solves the client's problem.
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  Posted by Winnie Lau-Heath, Bellevue, Washington | 4 weeks ago

  Hi, Ila! I will see if I can drop by today.
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  Posted by Ila Barlean, Bellevue/Seattle, Washington | 4 weeks ago

  Michael, Great advise and I will share that with the group this evening.

  Winnien and Jennifer you will be missed.
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  Posted by karen floyd, seattle, Washington | 4 weeks ago

  so sorry I didn't make it something last minute What I have noticed this past month being more deliberate about my no No NO is that I became more aware of what I do/did want. My life is noticeably more open and relaxed and I find myself speaking my truth more effortlessly than before. Again, sorry I missed it.
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  Posted by Ruth Hartmann, Seattle, Washington | 4 weeks ago

  Ila - Thanks for hosting such a great event. The tips shared by you, Rich and Christine are absolutely going to help me serve my clients more effectively. Thank you! Thank you!
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  Posted by Ila Barlean, Bellevue/Seattle, Washington | 4 weeks ago

  Thank you for coming. It was a great event and yes, a lot was covered. Rich, once again thank you for your experience in sales and giving alternative ways to close and ask for what it is we are looking for in customers.

  Next seminar will be how fitness can increase your income three times.....

  Thank you